Shipping & Returns

Shipping

Shipping rates, available services, and estimated delivery windows are shown during checkout. Orders are normally prepared within the processing period stated in the store.

Delivery dates are estimates rather than guarantees. Carrier delays, severe weather, holidays, and inaccurate addresses may extend delivery time.

Damaged, Missing, or Incorrect Parcels

Contact the Telegraph Office promptly with your order number, a description of the problem, and photographs of the package and item when damage is involved. Keep all packaging until the matter is resolved.

Returns

Unused, unopened, and resalable goods may be eligible for return within the period shown in the checkout policy. Contact us before sending anything back so the warehouse can issue instructions.

Goods Commonly Excluded from Return

For safety, hygiene, scarcity, or condition reasons, exclusions may include opened herbs, oils, incense, candles, body products, custom work, downloadable goods, clearance merchandise, and one-of-a-kind vintage items. The product listing and checkout terms control when they differ from this general summary.

Vintage and One-of-a-Kind Goods

Age, wear, patina, repaired areas, old labels, and other evidence of previous use are part of a vintage item’s condition. Significant features will be photographed and described before purchase.